Refund and Returns Policy

At 99 Candles, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

  • You may return items within 30 days of receipt for a full refund or exchange.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

3. Exchanges

  • If you wish to exchange a product for a different item, please contact us to initiate the exchange process.

4. Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items, unless the return is due to a defect or error on our part.
  • Shipping costs are non-refundable.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product to arrange for a replacement or refund.

6. How to Initiate a Return

  • To initiate a return, please contact our customer service team at [your-email@example.com] with your order number and details of the product you wish to return.

7. Changes to This Policy

  • We may update this refund and returns policy from time to time. We will notify you of any changes by posting the new policy on our website.

8. Contact Us

  • If you have any questions about our refund and returns policy, please reach out to us at: